How can I submit a return request?

To request a return, log into your Net32 account and hover your mouse over the “My Account” drop-down, and click on the ‘Orders’ page:

Scroll through the ‘Orders’ page until you locate the order number of the product you wish to return and click on the order number to open the ‘Order Detail’ page.

Once there, you will be able to click the “Request a Return” button directly next to the product you want to return: 

That will open the ‘Request a Return’ page, shown below:

Scroll through the reasons listed and select the option that is most applicable:

After selecting the reason, please include any information concerning the return in the comment section. Once the information has been entered please click ‘next’ to proceed:

On the following page, confirm the return request information is correct and click submit. 

After submission of the return request, you will receive an automated email from Net32 letting you know it was submitted. Then, we will reach out to you for any necessary photos/lot number, if it was opened/used, or any other information requested by the vendor.

If your product is eligible for a return, the vendor will provide Net32 with the necessary RMA (Return Material Authorization) number for us to create your return label and any return instructions. Once we're able, we will forward you the pre-paid USPS, UPS, or FedEx return label along with any specified vendor instructions. You do not need to drop off the package, simply pass it on to the carrier person who comes by your office and pass it on to them.

After the vendor receives the return, it goes through a returns process and then you are refunded for the product returned. Net32 will cover any restocking fees incurred.

Please Note:

1. Products must be returned in their original packaging.
2. Products must be returned unopened and unused unless otherwise noted as defective, damaged, or submitted for warranty repair.
3.  Returns must arrive at the vendor's location no later than 30 days after receipt of the label. 
4. Products returned outside of 30 days will be returned to the customer and will be unable to be refunded.
5. Shipping fees are non-refundable unless you’re returning a damaged or defective product. 
6. Please allow 2-3 business days for a return to be processed once the product has been received by the vendor.
7. Exchange requests are granted at the vendor’s discretion.

If you have any questions, please reach out to our Customer Support Team.