Is my product eligible for a return?

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Each Net32 vendor has their own specific return policy cataloged on our vendor list. However, there are some general return guidelines that apply to all orders placed on Net32.com. 

If you are interested in returning an item, here is a quick checklist to help determine if your product is eligible for a return: 

  • Did you receive the product within the last 30 days?
  • Is the product in its original product packaging?
  • Is the product unused?
  • Is the product unopened?
  • If the product has an expiration date, is the expiration date 1 year or more in the future?

If the answer is “yes” to all of the above questions, then it is highly likely that your product is eligible for a return, and you can proceed with submitting a return request.   

If the answer is “no” to one or more of the above questions, then your product may not be eligible for return. Please note that there are certain items that are non-returnable, such as:

  • Any product offered with a short expiration date marked “Special Offer”
  • Local Anesthetics
  • Hazardous material
  • Custom/Special Order Items

While a product may not be eligible for a return, it may qualify for special consideration. If you are unsure if your item is eligible for a return, or if you think your return request requires special consideration, go ahead and submit a return request, and our team will review it for eligibility and special consideration.

If you have any questions, please reach out to our Customer Support Team.

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