Tips for Reducing Your Cancellation Rate

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Cancellation rates can have a significant impact on your business if orders are canceled due to Vendor errors (pricing, inventory shortage, inaccurate content, etc.). Follow the tips below to reduce your cancellation rate:

  1. Request your Cancellations report from the Vendor Business Services team by sending an email to vendorsupport@net32.com. This report will help you determine which orders have been canceled so that you can then analyze them and make operational improvements.
  2. Make sure that you are monitoring and properly uploading inventory updates through the Order Management System (OMS) or Inventory API. Here are some tools you can utilize these on the OMS:
  3. Confirm listing accuracy (description, price, etc.). 
    • Periodically (monthly or quarterly) request a current product file to review and assure that all your offered products are still available.
    • After our team has published new product(s) for you, review the listing(s) and confirm that packaging options and specs were published accurately.
    • Before adding yourself to a product via the Want to sell this product tool, check that the item you will ship under this listing has the same manufacturer code and specifications as listed on the product page.

Let us know if we need to make improvements or corrections by sending us a request via OMS – Tools – Data Help

See also:

Tips to Improve Your ODR Performance

Tips for Reducing Late Shipments

 

 

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