Tips to Improve Your ODR Performance

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Setting Up for Success

  • Inventory API - One of the main reasons for order defects is not having adequate inventory available for stocked products that are offered for sale. Therefore, it is critical to maintain accurate inventory counts on Net32's Order Management System (OMS). Net32’s Inventory API will allow you to integrate with Net32's Inventory Management system so that you will only get orders for products that you have the inventory to fulfill. Please click on the links to get more information about how to get started with API and the inventory API itself.
  • Orders API - To maintain a low ODR, it’s critical that your warehouse receives the orders quickly and updates orders with tracking information promptly. If there is lag on either of these workflows, your ODR is sure to increase. We strongly recommend a full integration with Net32’s Orders API. You can find more information about the Order API here.
  • Review and Optimize Fulfillment Type and Handling Times - It is critical to have your offerings correctly listed on Net32. This means separating your products by stocked, manufacturer order, and drop ship. Additionally, you need to ensure your default handling times and individual product handling times are correctly set.

 

Providing Quality Service

  • Provide accurate tracking and carrier information for all of your Net32 orders.
  • Ship and deliver orders on time by making sure all the customer orders are shipped by the Longest Promised Handling Time.
  • Monitor your performance by continually reviewing your Vendor Scorecard. Please click on the links to find additional tips on Reducing your Late Shipments and Cancellation Rate.

 

 Working with Customers

  • Provide high-quality, post-transactional customer support like refunds, and respond promptly to Net32’s customer service requests.
  • Respond to and resolve all customer inquiries within 24 hours, seven days a week.
  • Use customer-centric resolutions to ensure customer satisfaction. For example, avoid using aggressive, unpleasant, or non-empathetic statements when resolving customer issues.

See also:

Tips for Reducing Your Cancellation Rate

Tips for Reducing Late Shipments

 

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