What kind of photos do I send if my product has a bad expiration date?

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 If you’ve received a product that indicates a near, past, or illegible expiration date, photos of the product in question are required in order to process a refund or reshipment.

Tip: The expiration date is usually marked with an hourglass symbol or the acronym “EXP”, while the manufacture date is usually indicated with a factory symbol or the acronym “MFR.”

To avoid a vendor dispute over the condition of the product, please take a clear, bright, and ideally reflection free photo of the product, being sure to include:

  • The expiration date clearly legible
  • The shipping label with the “from” address and tracking number clearly legible

If you are unable to send a photo of the shipping label because you have already discarded the shipping container, please tell us explicitly that it was already discarded.  

We’ve provided an example photo below. If you have any questions, please reach out to our Customer Support Team.

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