What kind of photos do I send if my product arrives damaged?

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 If an order or product arrives damaged, photos of the product in question are required in order to process a refund or a reshipment. To avoid a vendor dispute over the condition of the product, please take a clear, bright, and ideally reflection-free photo of the product, being sure to include:

  • The damage to the product
  • The shipping box or envelope
  • The shipping label with the “from” address and tracking number clearly legible 

If you are unable to send a photo of the shipping container and shipping label because you have already discarded them, please tell us explicitly that they were already discarded. 

We’ve provided a couple of example photos below. If you have any questions, please reach out to our Customer Support Team.

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