What kind of photos do I send if I have a product quality concern?

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If you have a product quality concern, photos of the product in question are required to process a refund or a reshipment. To avoid a vendor dispute over the condition of the product, please take a clear, bright, and ideally reflection-free photo of the product, being sure to include:

  • Any visible defect 
  • Brand name and product name clearly legible
  • Product code (also known as the “reference code,” “item number,” or “VP code”) typically found near the product’s barcode
  • Serial number or lot number
  • Shipping label with the “from” address and tracking number clearly legible 

If you are unable to send a photo of the shipping label because you have already discarded the shipping container, please tell us explicitly that it was already discarded.

We’ve provided a few example photos below. If you have any questions, please reach out to our Customer Support Team.

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