How can I reset my password?

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From the Net32 sign-in screen, click the "Forgot Password" button:

Then, enter the email address associated with your Net32 account: 

Next, you will receive an email containing a password reset link. Please be aware that it may take a few minutes before you receive the password reset email.

Here are some additional tips:

  • If you do not receive the email within 5 minutes, kindly check your spam, junk, and trash folders to ensure it hasn't been mistakenly filtered there.
  • Make sure that you don't use autofill when entering your email address. Instead, manually type it in to ensure our security system recognizes you as a human user and not a computer program.
  • Try using a different web browser to request the reset link.

If you have any questions, or require additional assistance, please reach out to our Customer Support Team.

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