RMA Return Process

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Net32’s standardized RMA process streamlines the returns process for both vendors and customers. The process aims to improve efficiencies and timeliness while providing customers with a clear and consistent experience.

What You Need to Know as a Vendor:

Request Process: A Net32 Customer Success Representative will review a customer's initial return request and determine if the request meets current return standards. If approved, Net32 will notify you when the customer is given the RMA and return shipping label.

Standardized RMA Number: Net32 will issue a standardized RMA number to help improve processing times and reduce errors. The new format will be Net32-Order Number (e.g., Net32-41146995). The RMA number, your listed vendor name, and the customer’s last name will be added to the return shipping label under the reference field.

The UPS or USPS label will include your vendor name and the customer's last name for added clarity. Below is a sample of how the labels will come across for USPS and UPS:

Refund Process: Once the return tracking shows as delivered to your location, a Net32 Customer Success Representative will contact you to confirm receipt and the returned item(s) status. Net32 will process the customer's refund two business days after this communication. If you receive a returned product that is incorrect, opened, used, or damaged, you must notify Net32 within two business days.

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